Skills with
an everyday purpose.
01
Use respectful, person-centered outreach.
02
Connect people with health and community services.
03
Track referrals and communicate next steps to the care team.
02 / Your learning journey
Inside the course.
01Engagement and trust
Build a shared understanding of the work and its purpose.
02Needs and barriers
Practice the workflow through a relevant case or exercise.
03Resource navigation
Clarify responsibilities, handoffs, and unresolved needs.
04Referral completion and documentation
Bring the learning together in a practical application.
03 / Put it into practice
Show what you can do.
An outreach role-play and a documented referral scenario.
Activities and assessments reflect existing qualifications and assigned responsibilities. Clinical services remain subject to applicable professional, organizational, and payer requirements.